Delivery and Return Conditions
- delivery
In case the stock and/or production status of the SELLER is appropriate; The products ordered and paid for are delivered to the BUYER without any defect or damage within the promised period through the contracted Cargo Company.
Delivery time is 3 working days at the latest.
You can shop at www.moftbag.com with a credit card (Visa, MasterCard). Payment methods such as cash on delivery, cash on delivery, postal check and EFT/Money Transfer are not accepted. Orders whose payment is not approved by the bank will be cancelled. The delivery process of the purchased product will start as soon as the payment is completed with the necessary approval from the bank.
The processing time of orders is not the moment the order is placed, but the moment the required collection is made from the credit card account.
HANDLING AND DELIVERY FEE WILL BE PAID BY THE SELLER.
The SELLER is not responsible for the delay or non-delivery of the products, which are sold on the website and which are in the delivery phase, due to the reasons arising from the transport company or the BUYER himself. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery, inaccuracy in the shipping information and/or the buyer's absence.
IT IS HIGHLY REQUESTED TO FILL IN THE SHIPMENT INFORMATION FULL AND COMPLETELY AND TO BE AT THE DELIVERY ADDRESS.
- Refund/Cancellation
The general return period of the product purchased from www.moftbag.com is 14 days from the delivery date. Returns of unpaid products are not accepted.
It will not be possible to cancel the products sold and paid for from www.moftbag.com . Since the order cannot be canceled, the way you can follow is to take delivery of the order brought by the cargo, and if you fulfill the REFUND / CANCELLATION procedure, you will perform the return transactions.
For product return, the situation should be reported to customer service first. After this meeting, you need to deliver the product to our company with the Cargo company that makes the delivery to your address along with the invoice. If the product that reaches us meets the above conditions, it is accepted as a return and the payment is made to your credit card/account. Within 10 working days from the receipt of the returned product to the SELLER, the process of returning the payment is started. The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant bank.
Unpacked, used, destroyed, etc. Returns of such products are not accepted. Returns must be made with the original packaging. In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected on the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded. In this case, the transportation fee arising from the return of the product not included in the scope of return to the BUYER belongs to the BUYER.
If the products purchased from www.moftbag.com are returned or exchanged after the campaign or discount in the purchase period ends or the SELLER makes a price change for the product, the BUYER cannot claim.
The shipping fee of the exchanges and returns sent with the cargo companies other than the Contracted Cargo companies belongs to the BUYER.
The Buyer has the right to withdraw from the contract by refusing the goods or services within 14 (fourteen) days from the date of receipt or the signing of the contract without any legal or penal liability and without giving any reason, and that the Seller has the right to withdraw the goods from the date the withdrawal notification is received by the Seller. The Seller undertakes its receivables. Notification of the right of withdrawal and other notifications regarding the contract can be sent through the seller's contact information, which belongs to the seller and is specified above. In order to exercise the right of withdrawal, it is obligatory to notify the Seller within this period in accordance with the provisions of the legislation. The box, packaging, standard accessories, if any, of the products to be returned within 14 days must be delivered with the product as a gift, complete and undamaged. Within 10 days following the exercise of the right of withdrawal and the access of the information, the product price is returned to the Buyer as paid. When returning the product to the Seller, the original invoice submitted to the Buyer during the delivery of the product must also be returned. Return shipping cost belongs to the Seller.
In accordance with the legislation, the right of withdrawal cannot be used in the following cases;
a) Before the expiry of the right of withdrawal, service contracts in which the performance of the service is started with the approval of the Consumer
b) Contracts for goods whose prices are determined in the stock exchange or other organized markets
c) Contracts for the delivery of goods that are prepared in line with the consumer's wishes or clearly personal needs, are not suitable for return due to their nature, are in danger of spoiling quickly or are likely to expire.
d) Contracts for audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the consumer.
e) Contracts for the delivery of periodicals such as newspapers and magazines
f) Contracts for the performance of betting and lottery related services
g) Contracts regarding services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer.
