Delivery and Return Conditions
- delivery
If the SELLER's stock and/or production status is suitable; The products ordered and paid for are delivered to the BUYER without defects or damage within the promised time through the contracted Cargo Company.
Delivery time is 3 business days at the latest.
You can shop at www.moftbag.com with credit card (Visa, MasterCard). Payment methods such as prepaid shipment, cash on delivery, postal check and EFT/Money Transfer are not accepted. Orders whose payment is not approved by the bank will be cancelled. The delivery process of the purchased product will begin as soon as the payment is completed with the necessary approval from the bank.
The processing time for orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account.
TRANSPORTATION AND DELIVERY FEE WILL BE PAID BY THE SELLER.
The SELLER is not responsible for the delay or non-delivery of the products sold on the website and the delivery phase due to reasons arising from the transportation company or the BUYER himself. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day period in cases such as inaccuracies and omissions in the shipping information, some social events and natural disasters. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for extra shipping costs that may arise from the person/organization to be delivered not accepting the delivery, inaccuracy in the shipping information and/or the absence of the buyer.
IT IS IMPORTANTLY REQUESTED THAT YOU FILL IN THE SHIPMENT INFORMATION COMPLETELY AND COMPLETELY AND BE AT THE ADDRESS TO WHICH THE DELIVERY WILL BE MADE.
- Refund/Cancellation
The general return period for the product purchased from www.moftbag.com is 14 days from the delivery date. Returns of products without an invoice are not accepted.
It will not be possible to cancel products sold and paid for on www.moftbag.com . Since the order cannot be canceled, the only way you can follow is to receive the order brought by the cargo and complete the RETURN / WITHDRAWAL procedure and make a refund.
For product returns, the situation must first be reported to customer service. After this meeting, you need to deliver the product to our company with the invoice and the cargo company that delivers it to your address. If the product we receive meets the above conditions, it is accepted as a refund and payment is made to your credit card/account. Procedures for refunding the payment will begin within 14 business days after the returned product reaches the SELLER. The time period for refunds made to the Credit Card to be reflected in the credit card accounts is at the discretion of the relevant bank.
Its packaging has been opened, used, destroyed, etc. Returns of products in this form are not accepted. Returns must be made with the original packaging. In cases where any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected in the product and its packaging, and if the product cannot be returned in the same condition as when it was delivered to the customer, the product cannot be returned and the price will not be refunded. In this case, the transportation fee for returning the product that is not included in the scope of return to the BUYER belongs to the BUYER.
After returning or exchanging the products purchased from www.moftbag.com , the BUYER cannot claim rights if the campaign or discount during the purchase period ends or if the SELLER makes a price change for the product.
The shipping costs of exchanges and returns sent by cargo companies other than contracted cargo companies belong to the BUYER.
The Buyer has the right to withdraw from the contract by rejecting the goods or services within 14 (fourteen) days from the date of receipt or signing of the contract, without assuming any legal or criminal liability and without giving any justification, and the Seller may return the goods as of the date of receipt of the notice of withdrawal to the Seller. The Seller undertakes the receivables. Notification of the right of withdrawal and other notifications regarding the contract can be sent to the seller through the seller's contact information specified above. In order to exercise the right of withdrawal, it is necessary to notify the Seller within this period in accordance with the provisions of the legislation. The products to be returned within 14 days must be delivered complete and undamaged, including their box, packaging, standard accessories, if any, and other products given as a gift along with the product. Within 14 days following the exercise of the right of withdrawal and receipt of the information, the product price will be returned to the Buyer in the same manner as paid. When returning the product to the Seller, the original invoice submitted to the Buyer during product delivery must also be returned. Return shipping cost belongs to the Seller.
According to the legislation, the right of withdrawal cannot be used in the following cases:
a) Service contracts in which the performance of the service begins with the approval of the Consumer, before the right of withdrawal expires.
b) Contracts regarding goods whose prices are determined in the stock exchange or other organized markets
c) Contracts for the delivery of goods prepared in line with the wishes of the consumer or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire.
d) Contracts regarding audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the consumer.
e) Contracts regarding the delivery of periodicals such as newspapers and magazines
f) Contracts regarding the performance of services related to betting and lottery
g) Contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer.
